FieldDeck Inc. — Data Deletion Request
You have the right to request deletion of your FieldDeck account and associated personal data at any time. This page explains how to submit a request, what gets deleted, and what data we are legally required to retain.
There are two ways to delete your account:
You can cancel your subscription and close your account directly from within the FieldDeck portal at app.fielddeck.ag under Settings → Account → Cancel Account. Your data will be queued for deletion per the schedule below.
Upon confirmed account deletion, the following data is permanently deleted within 90 days:
| Data Type | Action | Timeframe |
|---|---|---|
| Account profile (name, email, phone, password) | Deleted | Within 90 days |
| Farm data (fields, crops, plans, tasks, operations) | Deleted | Within 90 days |
| Uploaded photos and documents | Deleted | Within 90 days |
| Team and staff records | Deleted | Within 90 days |
| Sally AI conversation history | Deleted | Within 90 days |
| Grain marketing and bid records | Deleted | Within 90 days |
| Financial records (invoices, expenses, P&L) | Retained 7 years | See note below |
Financial record retention: Canadian tax law (Income Tax Act) requires us to retain financial transaction records for a minimum of 7 years. These records are anonymized and retained solely for legal compliance. They are not used for marketing or shared with third parties.
Before your account is deleted, you may request an export of your farm data in a machine-readable format (CSV/JSON). To request an export, include this in your deletion request email or contact us separately at support@fielddeck.ag. Exports are available for up to 90 days after cancellation.
FieldDeck uses the following third-party services to operate the platform. Deleting your FieldDeck account triggers removal of your data from our systems, but you may wish to review each provider's own data retention policies:
To submit a deletion request or ask any questions about your data:
FieldDeck Inc.
Email: support@fielddeck.ag
Subject line: Account Deletion Request
We will respond within 5 business days and process confirmed deletions within 90 days of your request.